Minze is a digital health company that strives to be a global leader and innovator in urologic, pelvic health and (in)continence care.
For any further questions regarding the use and processing of your data, please contact Minze NV via firstname.lastname@example.org or at Minze NV, Lange Gasthuisstraat 29 bus 15, 2000 Antwerp (Belgium).
Minze provides Minze Uroflowmetry, a service intended to help a patient maintain a digital voiding diary and capture his uroflow curves without professional supervision (e.g. at their own home) or with professional supervision (e.g. in a conventional setting at a hospital). Minze Uroflowmetry consists of a measuring device (Minze Uroflowmeter), the Minze Flow Application and the Minze Clinician Portal (each as defined hereinafter and collectively the “Product”). The Minze Flow Application is used to collect data from the Minze Uroflowmeter and from manual input by the User. The Minze Flow Application sends the collected data to the Minze Clinician Portal. The Minze Clinician Portal is a web-based platform, used by the Clinician to process and visualize data coming from the Minze Uroflowmeter and the Minze Flow Application.
The Results (as defined hereinafter) are automatically transferred from the Minze Flow Application to the Minze Clinician Portal. You understand that this automatic transfer is only possible after correctly installing and using the Minze Flow Application. The Clinician will use the Results during diagnosis and treatment and for long-term monitoring for children and adults (female and male) suffering from voiding disorders. You understand that the interpretation of the Results and the follow-up of your physical condition is the sole responsibility of your Clinician.
Please note that the Results (as defined below) do not in any way constitute medical advice and Minze cannot be held liable for any consequences (including any damages) resulting from a misinterpretation of the Results by the User.
The Products shall only be used by Users in the European and other countries where CE certification applies.
Minze is committed to protecting the privacy of all of its Users’ Personal Data and providing a secure, user-controlled environment for the use of the Products in accordance with the General Data Protection Regulation. At the same time, you also share responsibility for maintaining privacy and security for example, by not allowing any third party to use your personal Account. Minze asks all Users to be responsible for safeguarding any authentication information and to immediately notify Minze of any unauthorized use of your personal Account.
The use of Minze Products requires Data to be collected. Those Data identifies you either directly or indirectly. The protection of your Data is at the heart of our confidentiality policy and we undertake to preserve them by applying the optimum level of security. We may collect several types of personal information from the Users of our Products, and store it on your mobile device and/or our server such as:
Hereinafter collectively “Personal Data”. Your Personal Data will be stored on our servers located in the European Economic Area (AWS – Frankfurt – Germany). We would like to draw your attention to the fact that Personal Data consisting of patient medical data is also protected by medical secrecy rules.
Minze (i) collects, (ii) uses, (iii) maintains and (iv) may share your Personal Data provided by you or collected by us with its affiliates, parent companies or other related companies for all purposes necessary to ensure the proper functioning and operation of the User accounts and/or the proper functioning of the Products. These purposes may include (collectively the “Purpose”):
Furthermore, you agree that Minze is free to access, retain, and disclose Personal Data in the following events:
By using the Products, you acknowledge and explicitly agree that we may disclose certain information to vendors and service providers who help us provide the Products. Examples of these vendors and service providers include entities that process credit or debit card payments and provide analytics and web hosting services. Minze does not allow these third party vendors or service providers to publish or use your Personal Data, unless this is strictly necessary for the performance of the services.
You furthermore understand and agree that the technical processing and transmission of the Products, including your Personal Data, may involve (i) transmissions over various networks; and (ii) modifications to conform and adapt to technical requirements of connecting networks, or devices.
Minze shall take appropriate administrative, technical and organizational measures against unauthorized or unlawful processing of any Personal Data or its accidental loss, destruction or damage, access, disclosure or use. Upon written request, Minze can provide you with a list of people of Minze that may have access to your Personal Data. These people have entered into confidentiality agreements prior to having been granted access to your Personal Data. In the event of and following discovery or notification of a breach of the security of the Personal Data, or access by an unauthorized person, Minze is required by law to notify the User if the breach is likely to affect your privacy.
Minze may also share Personal Data with certain Third Parties, such as your Clinician. After the transfer of the Personal Data, this Third Party shall be further responsible for taking appropriate administrative, technical and organizational measures against unauthorized or unlawful processing of any Personal Data or its accidental loss, destruction or damage, access, disclosure or use.
If you are concerned or have any questions about your Personal Data, you have the right to request access to the Personal Data we hold or process about you. We will then provide you with information about the data that are being processed, on the source of those data, the purpose of processing the data and on who has access to the data. If necessary, a copy of your data can be provided to you.
You have the right to request us free of charge to correct, erase or block any inaccuracies in your Personal Data if such Personal Data would be incomplete, inaccurate or processed unlawfully. Please note that you can change your account information in the Minze Flow Application or Minze Clinician Portal at any time on the “settings” pages.
You may also request Minze at all times to directly transfer the Personal Data about you which are processed by way of automated processes pursuant to your consent or in performance of the Agreement, in machine-readable form to a different data processing controller (e.g. a physician). However, this only applies to Personal Data supplied by you or which we obtained through observation (e.g. via the sensor of your mobile device), not to data we have developed in-house.
You have the right to request not to be subjected to decision-making that is based on automated processing of your Personal Data, including profiling, without human intervention, if such decision-making could have legal implications for you or which could have a significant effect on you in a similar manner. In theory, Minze could perform profiling by establishing a health profile. However, no fully automated individual decisions are arrived at on the basis thereof. If you have any questions relating to specific automated processing operations by Minze, please feel free to contact us for more details at any time.
You are free to withdraw your consent for the processing of your Personal Data by Minze for one or several purposes at any time by definitively removing your Minze Flow Application and/or by notifying us thereof in writing by e-mail sent to email@example.com. In response, Minze shall immediately cease all processing of your Personal Data for purposes for which you have withdrawn your consent. However, the withdrawal shall have no impact on the validity of the processing operations, which Minze previously performed with your Personal Data.
For some processing operations, Minze does not require your express consent. This relates to processing operations on the grounds of Minze’s vested interests (e.g. contacting you to invite you to take part in a marketing study). Nonetheless, you may request us in specific cases, and at all times in the event of direct marketing, to cease using your Personal Data for these purposes.
Furthermore, you are within your rights to request for your Personal Data held by Minze to be erased if:
If you are of the opinion that:
However, if the Patient does not wish for these Personal Data to be erased by Minze, you can also ask us to process these Personal Data on a restricted basis for the time being. This means we still keep your Personal Data on record, but other than that, we shall only process your Personal Data subject to your consent or as part of a claim pursued before the courts or if the processing is necessary to protect the rights or other parties or for imperative reasons of public interest;
You have the right to submit a complaint with a supervisory authority (for Belgium: the Data Protection Authority) if you believe that your Personal Data are not being processed by Minze in compliance with the applicable privacy laws and regulations. In that case, we would kindly ask you to contact us first to enable us to try and rectify the problem.
In case technical support is needed, Minze can be contacted via the following channels:
Minze assures to make all reasonable efforts to respond as quickly as possible to any inquiries of Users.
Lange Gasthuisstraat 29 bus 15